Application Support and Maintenance Services
L1, L2 and L3 support, bug fixes, updates and monitoring, with 24/7 on-call cover when your app can't wait.
Support that keeps you running
Our application support and maintenance services keep your software healthy after launch. We handle L1, L2 and L3 support, fix bugs, apply security and dependency updates, monitor production and make small improvements, with 24/7 on-call cover for systems that can't wait until morning.
You get one team that knows your app, agreed support hours and levels, and a regular report on what broke, what we fixed and what to improve next.
It doesn't matter who built it: we take over apps other teams wrote, starting with an audit. For apps built with AI coding tools, start with our vibe coding cleanup.
A good fit if you
- Launched recently and need someone to keep the app running.
- Lost the team or freelancer who built your app.
- Spend developer time on support tickets instead of new features.
- Need cover outside office hours.
What we do
L1, L2 and L3 support
From user questions to deep code fixes, each handled at the right level.
Bug fixes
Problems found, fixed and tested, with the cause explained.
Updates
Security patches and dependency updates kept current.
Monitoring
Uptime, errors and performance watched, with alerts.
24/7 on-call
Around-the-clock cover for critical systems.
Small improvements
Tweaks and small features as your users ask for them.
How support starts
Step 1: Onboard
We learn the app, its hosting and its users.
Step 2: Audit
We check code health, security and monitoring.
Step 3: Support
Tickets handled at the agreed levels and hours.
Step 4: Improve
Regular reports and fixes for recurring issues.
Application Support and Maintenance FAQs
Something else on your mind? Ask us directly.
What is the difference between L1, L2 and L3 support?
L1 answers users and handles known issues. L2 investigates problems that need technical digging. L3 fixes the code or infrastructure itself. We can cover any or all three.
Do you offer 24/7 application support?
Yes, as on-call cover for critical systems. An engineer is alerted when something breaks, day or night.
Can you support an app that another team built?
Yes. We start with an audit of the code, hosting and monitoring, fix the urgent issues, then take over day-to-day support.
What does a software maintenance plan include?
Bug fixes, security and dependency updates, monitoring and small improvements, plus the support levels and hours you choose. We agree the details up front.
Tell us what you run. The first consultation is free.
